Privacy Policy

We collect information that you provide directly, that is generated automatically through your use of the Platform, and that is received from third parties. This includes but is not limited to:

Identity and account data: name, username, phone number, email address, profile photo, date of birth, gender, and login credentials.

Profile and preference data: interests and the kinds of events you like (for example music, comedy, arts, food, learning, sport and fitness), skill levels, availability, goals, buddy preferences, ratings, and achievements.

User content: posts, comments, reviews, messages, photos, videos, routes, match results, and other content you create or share.

Location data: precise GPS location, approximate location, check-ins, route maps, and movement history, where you grant permission.

Fitness and activity data: workouts, sessions, performance metrics, match scores, leaderboard data, and progress records.

Booking and transaction data: bookings, event participation, membership records, payment status, and transaction history.

Device and technical data: device identifiers (including the Android Advertising ID and Apple Identifier for Advertisers where permitted and appropriately authorized), IP address, operating system, app version, session data, usage analytics (collected through PostHog), and crash reports.

Analytics and advertising measurement data: product activity such as pages and screens viewed, taps, clicks and scrolls, acquisition source, conversion events, performance and errors, collected through PostHog; and, unless you turn Ad Measurement off, conversion events and permitted identifiers collected through Meta Pixel, the Meta Conversions API and Meta SDKs. Sections 4 and 7 explain how this data is used and how to control it.

Third-party integration data: information from social media, fitness apps, payment systems, or other services you connect.

Social media data: where you authorize access, public profile information, posts, follower signals, and other permitted data from connected platforms.

Communications: messages, support interactions, feedback, and reports you send to us.

Inferred data: insights we derive from your activity, preferences, and behaviour on the Platform.

We may combine any of the above categories to create a more complete profile for the purposes described below.

We use all collected information for any purpose that is reasonably necessary for the operation, improvement, protection, and growth of the Platform, including:

creating and managing your account and verifying identity;

operating all Platform features including bookings, events, social features, communities, and discovery tools;

personalizing your experience, feed, recommendations, and notifications;

processing payments, refunds, and managing transactions;

displaying your profile, activity, rankings, and content to other users;

sending transactional, service, marketing, promotional, product, and legal communications;

detecting, investigating, and preventing fraud, abuse, harassment, policy violations, and security incidents;

analyzing usage patterns, performance, and engagement for product development and business intelligence;

creating aggregated, anonymized, or de-identified data for analytics, research, reporting, and commercial purposes;

enforcing our Terms & Conditions and all applicable policies;

complying with legal obligations and responding to lawful requests from authorities;

supporting business operations including due diligence, investment, and corporate transactions;

any other purpose disclosed to you at the time of collection or for which you provide consent.

Where required by applicable law, we process your personal data on the basis of: your consent; performance of a contract with you; compliance with legal obligations; protection of vital interests; our legitimate interests in operating and improving the Platform; or other grounds permitted by applicable law. Where consent is the basis, you may withdraw it. Withdrawal does not affect processing that was lawful before withdrawal. Declining or withdrawing optional ad measurement does not limit account access, bookings, or purchases.

We may share your information with:

Other users: your profile, activity, content, and ratings as part of normal Platform operation.

Service Providers: venues, organizers, clubs, trainers, and event operators when you interact with them.

Payment processors and financial partners: for transaction processing, fraud prevention, and compliance.

Technology, analytics, cloud, and infrastructure vendors: who help us build, operate, and improve the Platform.

Product analytics: we use PostHog to understand product activity, acquisition sources, conversion outcomes, performance, and errors. Website click and scroll heatmaps may be collected separately from session replay. Our current configuration does not enable session replay. Product analytics are separate from the optional sharing of advertising conversion signals with Meta. We do not export the full PostHog activity stream to Meta.

Advertising measurement and optimization: unless you turn Ad Measurement off, we use Meta Pixel and Conversions API on the website and Meta SDKs in our iOS and Android apps to share install or activation signals, the events, venues, communities and products you view, checkouts you start, confirmed signup and purchase events, purchase value and currency, and permitted identifiers. These can include advertising click and browser identifiers, your IP address and browser user agent on the website, authorized device advertising identifiers, and a hashed Hiive account identifier. Views and checkout starts carry only an item identifier, type and price, never names or messages. We may also share SHA-256 hashes of your verified email address and phone number, your profile first and last name, and the country of your verified phone number, when available, to help Meta match events and improve advertising delivery. For purchases made in our apps, our servers may also send the event to Meta with the Meta SDK's installation identifier and basic device information (such as app version, OS version, device model, screen size, language and time zone), and, where permitted, the device advertising identifier. We exclude synthetic login emails and Apple private relay addresses. Hashing is not anonymization. These signals can be used by Meta for advertising measurement, matching, and optimization under its applicable terms and privacy policy. We do not send private messages, precise GPS routes, or workout records through this conversion integration.

On iOS, contact matching, Hiive account matching, and IDFA collection also require authorization through Apple App Tracking Transparency. If you decline ATT, these identifiers are not shared for tracking; consented limited app measurement and eligible aggregate Apple attribution may still operate. Apple may provide privacy-preserving aggregate install attribution even when optional Hiive Ad Measurement is declined, without exposing an individual installation campaign to Hiive.

Third-party integrations: services you authorize us to connect with.

Legal and regulatory authorities: where required by law, court order, or government request, or where we reasonably believe disclosure is necessary to protect safety, enforce our rights, or prevent harm.

Business transaction parties: in connection with any merger, acquisition, investment, restructuring, sale of assets, or similar transaction.

Any other party with your consent.

We seek to use service providers that are contractually required to protect personal data consistently with this Policy and applicable law, and to use it only for the services they provide to Hiive.

We may share aggregated or de-identified data that does not identify you personally for any commercial, research, or business purpose without restriction.

If you connect any third-party account or integration, you authorize Hiive to collect, store, display, and use information made available through that account to the full extent of the permissions you grant. This may include profile data, posts, social signals, fitness data, contacts, and any other authorized information. Data processed before you disconnect an integration may be retained. Third-party platforms are governed by their own terms and privacy policies; Hiive is not responsible for their practices.

Location features require your device permission. We use location and activity data for discovery, check-ins, route tracking, safety, and personalization. You may disable location access in your device settings, which may limit Platform functionality. We may retain historical location and activity data for as long as needed for the purposes described in this Policy.

We and our partners may use cookies, SDKs, pixels, device identifiers, and similar technologies to operate the Platform, keep you signed in, remember preferences, measure performance, detect fraud, personalize content, and support marketing and attribution. Meta advertising measurement is on by default. Turn it off, or back on, at https://app.hiive.club/privacy/ad-measurement or through Ad Measurement in the app control center. Activity recorded while it is off is never shared later, even if you turn it back on. Turning it off stops future sharing through this integration and clears contact matching from the native SDK on its next configuration update; events already shared are not retroactively recalled. On iOS, you can also manage tracking permission in device settings. Essential sign-in and transaction functions continue when advertising sharing is off.

The third-party analytics and measurement providers we currently use are PostHog, for product analytics on our website and apps, and Meta Platforms, through Meta Pixel and the Conversions API on our website and Meta SDKs in our iOS and Android apps, for advertising measurement unless you turn it off. Each provider processes data under its own terms and privacy policy, available at posthog.com/privacy and facebook.com/privacy/policy.

We retain your information for as long as is reasonably necessary for the purposes described in this Policy, including to provide the Platform, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support safety and integrity. We may retain de-identified or aggregated data indefinitely. Even after account deletion, certain information may be retained in backup systems, logs, legal records, or archives for periods required or permitted by law.

We use reasonable technical and organizational security measures appropriate to the information and risks involved. However, no internet transmission or storage system is completely secure. You are responsible for securing your own account, device, and credentials, and any transmission of information to the Platform carries some risk.

Your information may be stored, processed, or accessed in India and any other country in which Hiive or its service providers operate. By using the Platform, you expressly consent to such transfers, including to countries that may have different data protection laws than your own.

Subject to applicable law and our legitimate interests, you may request access to, correction of, or deletion of your personal data. You may also manage app permissions, opt out of marketing communications, and manage notification preferences within the Platform. To make a request, contact us at jai@hiive.club. We may verify your identity, decline requests where permitted by law, or limit the scope of responses where necessary for legal compliance, security, fraud prevention, or enforcement of our rights.

We may send you promotional, marketing, product, and event-related communications by email, SMS, push notification, or in-app message. You may opt out of marketing communications at any time. We will continue to send transactional, account, safety, legal, and service-related communications regardless.

The Platform is not intended for children below the minimum age required by applicable law. We do not knowingly collect personal data from underage users. If we become aware of such collection, we will delete or restrict the relevant data and account.

The Platform may contain links to or integrations with third-party services. Hiive is not responsible for the privacy practices, content, or security of any third-party service. Your use of third-party services is entirely at your own risk and subject to their own policies.

We may access, retain, and disclose your information where we believe it is necessary to: comply with any applicable law, regulation, legal process, or governmental request; enforce our Terms; investigate or prevent fraud, abuse, or security incidents; protect Hiive's rights, property, and Platform; protect the safety of any person; or respond to an emergency.

In the event of a merger, acquisition, financing, restructuring, sale of assets, or insolvency, your information may be transferred to or accessed by the relevant parties as part of that transaction. By using the Platform, you consent to any such transfer.

We use reasonable technical and organizational measures, but no system can be guaranteed completely secure. To the maximum extent permitted by applicable law, Hiive is not responsible for losses caused solely by events outside our reasonable control, including attacks by third parties. Nothing in this Policy excludes or limits liability, or a user's rights, where such exclusion or limitation is not permitted by law.

We may update this Policy from time to time. Updated versions will be posted on the Platform with a revised date and, where required, we will provide additional notice or request consent. The updated Policy will apply from its stated effective date, subject to applicable law.

For privacy-related enquiries:

Hiive Intelligence Pvt. Ltd.

Floor 2, Vaswani Chambers, Dr. Annie Besant Road, Mumbai, Maharashtra 400030

Email: jai@hiive.club